QuiroMassage Practice Privacy Policy

At QuiroMassage Practice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website hosted by Squarespace, book appointments from our website through Acuity Scheduling, interact with our social media accounts, use of Google Maps and make card payments using Square payment processing services and Square Terminal. Please note that QuiroMassage Practice does not have control over the privacy practices of third-party sites or services. We encourage you to review the privacy policies and terms of use of any third-party site or service before providing any personal information or engaging with them.

Information we collect

We collect personal information that you voluntarily provide when using our website or services, including:

  • Contact information: such as your name, email address, phone number, and mailing address.

  • Health details and information: such as information provided in client questionnaires when booking your appointment through our website that uses Acuity Scheduling for bookings or during consultations, including personal information, health details, medical information, allergies, and specific treatment preferences.

  • Payment information: such as credit card details used for processing payments through Square and Square Terminal.

  • Device information: such as your IP address, browser type, operating system, and device identifiers.

  • Usage information: such as the pages you visit on our website, the links you click, and the duration of your visit.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To ensure your safety and provide you with the most effective massage treatment.

  • To provide and manage appointments booked through Acuity Scheduling, including scheduling, reminders, and confirmations.

  • To process card payments using Square payment processing services and Square Terminal.

  • To communicate with you about your appointments, payments, and updates to our services.

  • To respond to inquiries or requests for information submitted through our website or social media channels.

  • To improve our website, services, and customer experience, including analysing usage patterns and trends.

  • To market and promote our services through social media channels, email marketing, and other advertising platforms.

Information Sharing and Disclosure

We may share your personal information with the following third parties:

  • Service providers: such as Acuity Scheduling for appointment bookings, Square for processing card payments, and email marketing platforms for sending promotional communications.

  • Social media platforms: for marketing and promotional purposes, when you interact with our social media accounts on Facebook and Instagram.

  • Legal requirements: as required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our business, customers, or others.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

    This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Social media links

We have links to our Facebook and Instagram accounts for marketing and promotional purposes. When you click on these links, you may be directed to our social media profiles. Please review Facebook's and Instagram's privacy policies and terms of use for information about their data practices.

Google Maps Integration

QuiroMassage Practice’s website uses Google Maps to show our location. By using this service, you agree to Google’s terms, additional terms, Google Maps APIs Terms of Service and Google’s privacy policy. Data about your interaction with the map may be collected by Google.

Acuity Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment

  • Information on client questionnaire

  • Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us. You can also review the Data privacy and Acuity Scheduling guide for more information.

Acuity Scheduling offers the option to create a personal account after your first booking. Registering for an account with Acuity Scheduling through our website allows you to securely save your information, facilitating faster scheduling of future appointments. Additionally, your account will maintain a history of your appointments, providing you with easy access to past and upcoming session details. This optional service is designed to enhance your booking experience while adhering to our privacy standards.

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Square - payment processing services and Square terminal. You can read Square’s privacy policy at https://squareup.com/help/gb/en/article/3796-privacy-and-security

Data Retention

We retain the personal information you provide for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for up to 7 years to comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our website and services after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or our handling of your personal information, please contact us at:

QuiroMassage Practice

25 High Street

Elgin

IV30 1EE

(Inside Ultimate Hair and Beauty Premises)

Email: (info@quiromassagepractice.com)

Alternatively, you can email us at (patriciabascopep@gmail.com).